Permissions required to view historical metrics reports in Amazon Connect
To view historical metrics reports, you need to be assigned to a security profile that has either the Access metrics - Access permission or the Real-time metrics - Access permission. Note the following behavior when you assign these permissions:
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When Access metrics - Access is selected, the Real-time metrics, Historical metrics, and Agent activity audit permissions are also automatically assigned.
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When Access metrics - Access is assigned, you have access to all real-time and historical metrics reports.
The following image shows the Analytics and Optimization section of the Security profile permissions page. The Access option is selected for Access metrics, Real-time metrics, Historical metrics, and Agent activity audit.
If only Historical metrics - Access is selected, you have access to only historical metrics and no other analytics pages or reports. The following image shows the Analytics and Optimization section, with only Historical metrics - Access selected.
