Flow block in Amazon Connect: Loop
This topic defines the flow block for counting the number of times that customers are looped through the Looping branch.
Description
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Counts the number of times customers are looped through the Looping branch.
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After the loops are completed, the Complete branch is followed.
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This block is often used with a Get customer input block. For example, if the customer doesn't succeed in entering their account number, you can loop to give them another opportunity to enter it.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Yes |
Flow types
You can use this block in the following flow types:
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All flows
Properties
The following image shows the Properties page of the Loop block. It is configured to repeat three times, and then it branches.
Configuration tips
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If you enter 0 for the loop count, the Complete branch is followed the first time this block runs.
Configured block
The following image shows an example of what this block looks like when it is configured. It has two branches: Looping and Complete.
