Create a queue using the Amazon Connect admin website

To create a queue

1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account that has Routing - Create queues security profile permissions.

2. In Amazon Connect, on the navigation menu, choose Routing, Queues, Add new queue.

3. Add the appropriate information about your queue and choose Add new queue.

   The following image shows the queue information for the BasicQueue.

   

   See the following topics for detailed information about each of the above areas:

   1. Set the hours of operation and time zone for a queue using Amazon Connect

   2. Set up outbound caller ID in Amazon Connect

   3. Set up email in Amazon Connect

   4. Set the limit of maximum contacts in a queue using Amazon Connect

   5. Create quick connects in Amazon Connect

   The queue is automatically active.

4. Assign the queue to a routing profile; for information, see Create a routing profile in Amazon Connect to link queues to agents. The routing profile links the queue and agents together.

5. Add tags to identify, organize, search for, filter and control who can access this queue. For more information, see Add tags to resources in Amazon Connect.