Set up Amazon Connect Agent Workspace
to support agents shifting across AWS Regions
Perform the following steps to enable Amazon Connect Agent Workspace to embed the Contact Control Panel from the replica AWS Region to the source Region, and shift between them as agent's active Region changes.
If you have not yet created a replica of your source Amazon Connect instance or set up a traffic distribution group, see Get started with Amazon Connect Global Resiliency.
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Go to the AWS Amazon Connect console to retrieve the Access URL for your source instance. Make a note of the URL.
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In the replica Region, AWS Amazon Connect console to retrieve the Access URL for your replica instance. Make a note of the URL.
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In the same window for your replica Amazon Connect instance, in the left pane choose Approved origins.
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Add domain for source instance Access URL, which you noted in step 1.
Note
Do not include a trailing / in the access URL.
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Repeat the above steps on your source instance: Go to Approved origins, add the access URL for the replica instance.
Note
Agents must set their status to Available after they are shifted across Regions.
