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Set up your agent's experience with Amazon Connect Global Resiliency - Amazon Connect

Set up your agent's experience with Amazon Connect Global Resiliency

PDFRSS

Amazon Connect Global Resiliency enables you to provide a global experience for agents with global sign-in, agent distribution API, and Agent Workspace enhancements. With this set of features, you can:

  • Enable your agents to sign in once at the beginning of their day and process contacts from their current active Region without needing to know which Region is active at any time.

  • Add agents to your traffic distribution group and distribute agents across AWS Regions.

  • Redirect new inbound voice contacts to the agent workspace for the current active Region with a simple page refresh.

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