Create rules to automate tasks in Amazon Connect

A rule is an action that Amazon Connect automatically performs, based on conditions you specify. Contact center managers, supervisors and QA analysts can quickly create rules from the Amazon Connect console. No coding is required.

More information

To create and manage rules programmatically, see Rules actions and the Amazon Connect Rules Function language in the Amazon Connect API Reference Guide.
Add real-time alerts to Contact Lens for supervisors based on keywords and phrases in a call
Automatically categorize contacts by matching conversations with natural language statements, or specific words and phrases
Create a task in Contact Lens when a contact is categorized in real-time or after a call or chat
Create a Contact Lens rule that generates an EventBridge event
Create Contact Lens rules that send email notifications
Create supervisor alerts on contact center agent performance
Create alerts on real-time metrics in Amazon Connect Contact Lens
Create rules that generate tasks for third-party integrations in Amazon Connect

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Document Conventions

Disconnect Amazon Connect from a third-party connection

Create rules for third-party integrations