Disable a queue temporarily using Amazon Connect - Amazon Connect

Disable a queue temporarily using Amazon Connect

You can quickly control the flow of contacts to queues by temporarily disabling a queue. When a queue is disabled, it's put in an offline mode. No new contacts are routed to the queue, but any existing contacts already in the queue are routed to agents.

Only users who have a security profile with Queues - Enable/Disable permissions can disable a queue.

Security profile permissions table showing Queues row with Create checkbox selected.
To disable an active queue

  1. On the navigation menu, choose Routing, Queues.

  2. Hover over the name of the queue to edit. Choose the power icon that appears.

    Table of queues with names, descriptions, and status columns. Cursor hovering over BasicQueue.

  3. Choose Disable to confirm you want to disable the queue. You can immediately re-enable the queue if needed by choosing the power button again.