Flow block in Amazon Connect: Transfer to flow
This topic defines the flow block for ending the current flow and transferring the customer to a different flow.
Description
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Ends the current flow and transfers the customer to a different flow.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Yes |
Flow types
You can use this block in the following flow types:
-
Inbound flow
-
Transfer to Agent flow
-
Transfer to Queue flow
Properties
The following image shows the Properties page of the Transfer to flow block. You choose the flow from the dropdown box.
Only published flows appear in the dropdown list.
Configured block
The following image shows an example of what this block looks like when it is configured. It has the following branch: Error.
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The contact is routed down the Error branch if the flow you have specified to transfer to isn't a valid flow, or it's not a valid flow type (Inbound, Transfer to Agent, or Transfer to Queue).
Sample flows
Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows in Amazon Connect. Following are topics that describe the sample flows which include this block.
Scenarios
See these topics for scenarios that use this block:
