In AWS Service Management Connector, you can now directly contact the AWS SMC Specialist team through an Support case directly from the Connector.
Note
You must have a Business
To create a support case with Connector team from ServiceNow
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Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).
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In the navigator, enter
AWS Service Management. -
Choose Incidents under Support to show a list of all synched support cases.
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Choose New from the list header.
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Complete the mandatory fields on the form.
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Subject- Brief summary of the question or issue
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Description – Detailed account of the question or issue
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AWS Account – AWS account you selected as the support case
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AWS Service – AWS Service related to the support case
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AWS Category – Category of the case under the related service
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Caller – ServiceNow field that identifies the creator of the support ticket
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Choose Submit.
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Choose the Incident you created from the list.
The AWS Case Id and AWS Case Status display.
Note
Alternatively, you can create the support case from Support console.
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In the console, choose Technical Support.
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Complete the required fields on the form:
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Service –
Service Catalog -
Category –
Service Management Connectors -
Severity –
General Guidance or System Impaired(based on your need) -
Subject – Brief summary of the question or issue; include the name of the Connector you use.
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Description – Detailed account of the question or issue.
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In Contact Options, choose Web.
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Choose Submit.
An SMC specialist team member will reach out through the support case.
