The AWS Service Management Connector for ServiceNow is a conventional ServiceNow scoped application developed and released through a ServiceNow Update Set. This application is available for no-cost download and use in your ServiceNow instance. You may still incur costs related to the use of AWS services integrated with the connector, and any licensing for Information Technology Service Management (ITSM) tools.
The certified version of the AWS Service Management Connector is available for no-cost install from the ServiceNow store
AWS Service Management Connector (SMC) for ServiceNow uses security approved public APIs of the AWS service for all supported integrations. See the product pages of the AWS service to view pricing details. Contact the account manager or AWS Sales representatives for more information.
| AWS Service | Pricing details |
|---|---|
| AWS Service Catalog | https://aws.amazon.com/servicecatalog/pricing/ |
| AWS Config | https://aws.amazon.com/config/pricing |
| AWS Systems Manager | https://aws.amazon.com/systems-manager/pricing |
| AWS Security Hub | https://aws.amazon.com/security-hub/pricing/?nc=sn&loc=3 |
| AWS Health and AWS Support | https://aws.amazon.com/premiumsupport/pricing/ |
AWS Service Management Connector is a ServiceNow scoped application certified and released through the ServiceNow store. SMC includes custom tables as part of the connector for the various integrations. For more information on your custom table limits and cost implications, contact your ServiceNow account manager.
SMC has dependency on ServiceNow plugins for managing visibility of resources and aligning with ServiceNow best practices. For more information, see the plugin documentation in the table below.
| ServiceNow plugin | Documentation |
|---|---|
| User Criteria Scoped API | https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/custom-application/concept/build-applications.html
|
| Discovery and Service Mapping Patterns | https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-patterns.html |
