Before you create a call analytics configuration, you must have the following items. You can use the AWS console to create them:
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An Amazon Chime SDK Voice Connector. If not, refer to Creating Amazon Chime SDK Voice Connectors. You must also:
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Enable streaming for the Voice Connector. For more information, refer to Automating the Amazon Chime SDK with EventBridge, in the Amazon Chime SDK Administrator Guide
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Configure the Voice Connector to use call analytics. For more information, refer to Configuring Voice Connectors to use call analytics, in the Amazon Chime SDK Administrator Guide.
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Amazon EventBridge targets. If not, see Monitoring the Amazon Chime SDK with EventBridge, Amazon Chime SDK Administrator Guide.
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A service-linked role that allows the Voice Connector to access actions on the EventBridge targets. For more information, refer to Using the Amazon Chime SDK Voice Connector service linked role policy, in the Amazon Chime SDK Administrator Guide.
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An Amazon Kinesis Data Stream. If not, refer to Creating and Managing Streams, in the Amazon Kinesis Streams Developer Guide. Voice analytics and transcription require a Kinesis Data Stream.
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To analyze calls offline, you must create an Amazon Chime SDK data lake. To do that, refer to Creating an Amazon Chime SDK data lake, later in this guide.
