Understanding telephony events - Amazon Chime SDK
Event types

Understanding telephony events

The Audio Service invokes your AWS AWS Lambda function when certain events occur during a call. The following example shows the events, and text after the example explains each event.

{ 
    "SchemaVersion": "1.0", 
    "Sequence": 3, 
    "InvocationEventType": "event-type", 
    "CallDetails": { 
        "TransactionId": "transaction-id-1", 
        "AwsAccountId": "aws-acct-id-1", 
        "AwsRegion": "us-east-1", 
        "SipMediaApplicationId": "sip-media-app-id-1", 
        "Participants": [ 
            { 
                "CallId": "call-id-1", 
                "ParticipantTag": "LEG-A", 
                "To": "e164PhoneNumber", 
                "From": "e164PhoneNumber", 
                "Direction": "Inbound/Outbound", 
                "StartTimeInMilliseconds": "1641998241509", 
                "Status": "Connected/Disconnected" 
            } 
        ] 
    } 
}
SchemaVersion

The version of schema used to create this event object.

Sequence

The sequence of events that invoke your AWS Lambda function. Each time your function is invoked during a call, the sequence is incremented.

InvocationEventType

The type of event that triggers an AWS Lambda invocation. For more information, see Event types later in this topic.

CallDetails

Information about the call associated with the AWS Lambda invocation.

TransactionId

The ID of a call associated with an AWS Lambda invocation.

AwsAccountId

The AWS account ID associated with the SIP media application that resulted in the call routing.

SipMediaApplicationId

The ID of the SIP media application associated with the call.

Participants

Information about the participants on the call that invokes an AWS AWS Lambda function.

CallId

A unique ID assigned to each participant.

ParticipantTag

Each call participant gets a tag, LEG-A or LEG-B.

To

The participant "to" phone number, in E.164 format.

From

The participant “from” phone number, in E.164 format.

Direction

The direction that a call leg comes from. Inbound represents a call made to the Audio Service. Outbound represents a call made from the Audio Service.

StartTimeInMilliseconds

The epoch time in milliseconds, starting when a participant joins a call.

Status

Whether a participant is Connected or Disconnected

Event types

The Audio Service invokes the Lambda function with these event types:

NEW_INBOUND_CALL

A new call has been initiated by a phone number associated with your SIP media application.

NEW_OUTBOUND_CALL

A new outbound call has been made via the CreateSipMediaApplicationCall API.

ACTION_SUCCESSFUL

An action returned from your AWS Lambda function has succeeded. Successful actions include ActionData that matches the successful action. 


    "ActionData": {
        // The previous successful action 
    },
ACTION_FAILED

An action returned from your AWS Lambda function did not succeed. Unsuccessful actions include ActionData that matches the failed action, an error type, and an error message that describes the failure:


    "ActionData": {
        // The previous unsuccessful action
        "ErrorType": "error-type",
        "ErrorMessage": "error message"
    },
ACTION_INTERRUPTED

An action in the process of running was interrupted by an UpdateSipMediaApplicationCall API invocation. The ActionData includes the interrupted actions: 

"ActionData": {
        // The action that was interrupted
    },
HANGUP

A user or the application hung up a call leg. The ActionData includes these details about the event:


   "ActionData": {
        "Type": "Hangup",
        "Parameters": {
            "SipResponseCode": 486,
            "CallId": "c70f341a-adde-4406-9dea-1e01d34d033d",
            "ParticipantTag": "LEG-A"
        }
    },
Type

Hangup.

Parameters

The information about the HANGUP event:

  • SipResponseCode – The response code associated with the event. The most common codes are:

    • 0 – Normal clearing

    • 480 – No answer

    • 486 – User busy

  • CallId The ID of the participant that hung up.

  • ParticipantTag The tag of the participant that hung up.

CALL_ANSWERED

The Audio Service answered an incoming call was answered. This event is returned on a dial-out call unless the call is bridged.

INVALID_LAMBDA_RESPONSE

The response provided to the last AWS Lambda invocation caused a problem. The ActionData includes these additional fields:


    "ErrorType": "error-type-1", 
    "ErrorMessage": "error-msg-1"
DIGITS_RECEIVED

The application received DTMF digits after completion of a ReceiveDigits action. The ActionData includes the received digits.


    "ActionData": {
        "ReceivedDigits": ###
        // The ReceiveDigits action data
    },
CALL_UPDATE_REQUESTED

The UpdateSipMediaApplicationCall API was invoked. The ActionData includes information about the update request:


    "ActionData": {
        "Type": "CallUpdateRequest", 
        "Parameters": {
            "Arguments": {
                "leg": "LEG-A"
                }
            }
        },
    }
RINGING

A call leg is ringing