Understanding call analytics terminology for the Amazon Chime SDK

An interactive query service that enables you to analyze data in Amazon S3 using standard SQL. Athena is serverless, so you have no infrastructure to manage, and you pay only for the queries that you run. To use Athena, point to your data in Amazon S3, define the schema, and use standard SQL queries. You can also use workgroups to group users and control the resources they have access to when running queries. Workgroups enable you to manage query concurrency and prioritize query execution across different groups of users and workloads. For more information, refer to What is Amazon Athena.

An extract, transform, and load (ETL) service that reliably captures, transforms, and delivers streaming data to data lakes, data stores, and analytics services. For more information, refer to What Is Amazon Kinesis Data Firehose.

Optional storage for call analytics data. The warehouse stores data in a parquet-based data file format in an Amazon S3 bucket. You can use standard SQL to query the data. You enable the warehouse in a call analytics configuration.

A centralized metadata repository for data assets across various data sources. The catalog consists of databases and tables. For call analytics, the metadata in the table tells Athena the location of your Amazon S3 bucket. It also specifies the data structure, such as column names, data types, and the table's name. Databases only hold the metadata and schema information for a dataset. For more information, refer to Understanding the AWS Glue data catalog table structure for the Amazon Chime SDK, later in this section.

A temporary resource identified by a unique MediaPipelineId. Created by using a call analytics pipeline configuration and runtime parameters. The runtime parameters specify the data source for the pipeline.

A static configuration used to create media insights pipelines. You can use a configuration to instantiate one or more pipelines.

The media insights pipeline configuration element includes instructions for either processing media using a processor element or delivering generated insights using a sink element.

A temporary sub-resource of a media insights pipeline. Tasks hold metadata about the status of a process for a specific stream ARN and channel ID. Identified by a unique ID. Created by starting voice analytics on a media insights pipeline.

A voice analytics feature that helps you to recognize call participants.

An Amazon Chime SDK feature that includes speaker search and voice tone analysis.

A vector representation of a caller's voice, plus a unique ID.

A system that enhances the audio quality of phone calls.

The combination of a voice embedding, its ID, and its expiration date.

A collection of voice profiles.

A voice analytics feature that enables you to analyze caller voices for a positive, negative, or neutral sentiment.