Troubleshooting Amazon Q Developer Pro subscriptions

You were recently added to a group, and your subscription is not yet active.

If your administrator manages Amazon Q subscription access using identity provider groups, there might be a delay when they add users to the group. You might need to wait up to 24 hours for access to be activated.

You don't have an active subscription.

Try refreshing the page to use the Amazon Q Developer Free tier.

Your access to the Amazon Q Developer Pro managed application was revoked.

You still have an active subscription, but your access to the Amazon Q Developer Pro managed application was revoked or the managed application was deleted. Contact your administrator to restore your access.

You don't have sufficient IAM permissions.

You or your AWS administrator must update your IAM permissions to allow the use of Amazon Q Developer. For more information, see Identity-based policy examples for Amazon Q Developer. After you obtain the necessary permissions, reload the console page to access Amazon Q.

You don't have identity-aware console sessions set up.

When attempting to use Amazon Q on AWS apps and websites, you see the following message in your browser:

Your account has not been configured to use an Amazon Q subscription. You currently have access to the free tier of Amazon Q. Contact your AWS administrator to configure your subscription.

When this message appears, it might be because you or your AWS administrator did not enable identity-aware console sessions. For information on how to enable identity-aware console sessions, see Enabling identity-aware console sessions.