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DescribeContactEvaluation - Amazon Connect
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DescribeContactEvaluation

Describes a contact evaluation in the specified Amazon Connect instance.

Request Syntax

GET /contact-evaluations/InstanceId/EvaluationId HTTP/1.1

URI Request Parameters

The request uses the following URI parameters.

EvaluationId

A unique identifier for the contact evaluation.

Length Constraints: Minimum length of 1. Maximum length of 500.

Required: Yes

InstanceId

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

Request Body

The request does not have a request body.

Response Syntax

HTTP/1.1 200 Content-type: application/json { "Evaluation": { "Answers": { "string" : { "SystemSuggestedValue": { ... }, "Value": { ... } } }, "CreatedTime": number, "EvaluationArn": "string", "EvaluationId": "string", "LastModifiedTime": number, "Metadata": { "ContactAgentId": "string", "ContactId": "string", "EvaluatorArn": "string", "Score": { "AutomaticFail": boolean, "NotApplicable": boolean, "Percentage": number } }, "Notes": { "string" : { "Value": "string" } }, "Scores": { "string" : { "AutomaticFail": boolean, "NotApplicable": boolean, "Percentage": number } }, "Status": "string", "Tags": { "string" : "string" } }, "EvaluationForm": { "Description": "string", "EvaluationFormArn": "string", "EvaluationFormId": "string", "EvaluationFormVersion": number, "Items": [ { ... } ], "ScoringStrategy": { "Mode": "string", "Status": "string" }, "Title": "string" } }

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

Evaluation

Information about the evaluation form completed for a specific contact.

Type: Evaluation object

EvaluationForm

Information about the evaluation form.

Type: EvaluationFormContent object

Errors

For information about the errors that are common to all actions, see Common Errors.

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

HTTP Status Code: 400

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429

Examples

Example

The following example describes a contact evaluation.

Sample Request

{ "InstanceId": "[instance_id]", "EvaluationId": "[evaluation_id]" }

Sample Response

{ "Evaluation": { "EvaluationId": "[evaluation_id]", "EvaluationArn": "arn:aws:connect:[aws_region_code]:[account_id]:instance/[instance_id]/contact-evaluation/[evaluation_id]", "Metadata": { "ContactId": "[contact_id]", "EvaluatorArn": "arn:aws:connect:[aws_region_code]:[account_id]:instance/[instance_id]/agent/arn:aws:sts::[account_id]:assumed-role/Admin/username", "ContactAgentId": "[contact_agent_id]" }, "Answers": {}, "Notes": {}, "Status": "DRAFT", "CreatedTime": "2023-05-04T01:16:29.693000-07:00", "LastModifiedTime": "2023-05-04T01:16:29.693000-07:00", "Tags": {} }, "EvaluationForm": { "EvaluationFormVersion": 1, "EvaluationFormId": "[evaluation_form_id]", "EvaluationFormArn": "arn:aws:connect:[aws_region_code]:[account_id]:instance/[instance_id]/evaluation-form/[evaluation_form_id]", "Title": "form-title", "Description": "form-description", "Items": [ { "Section": { "Title": "section-title-1", "RefId": "section-1", "Instructions": "section-instruction-1", "Items": [ { "Question": { "Title": "question-title-11", "Instructions": "question-instructions", "RefId": "question-1-111", "NotApplicableEnabled": false, "QuestionType": "TEXT" } }, { "Question": { "Title": "question-title-12", "RefId": "question-1-222", "NotApplicableEnabled": false, "QuestionType": "SINGLESELECT", "QuestionTypeProperties": { "SingleSelect": { "Options": [ { "RefId": "option-1-2-1", "Text": "first-option", "Score": 1, "AutomaticFail": true }, { "RefId": "option-1-2-2", "Text": "second-option", "Score": 1, "AutomaticFail": false }, { "RefId": "option-1-2-3", "Text": "third-option", "Score": 1, "AutomaticFail": true } ], "DisplayAs": "DROPDOWN", "Automation": { "Options": [ { "RuleCategory": { "Category": "CATEGORY_LABEL", "Condition": "PRESENT", "OptionRefId": "option-1-2-2" } } ], "DefaultOptionRefId": "option-1-2-1" } } } } } ], "Weight": 50 } }, { "Section": { "Title": "section-title-2", "RefId": "section-2", "Instructions": "section-instruction-2", "Items": [ { "Question": { "Title": "question-title-21", "RefId": "question-2-1", "NotApplicableEnabled": true, "QuestionType": "TEXT" } }, { "Question": { "Title": "question-title-2-2", "RefId": "question-2-222", "QuestionType": "NUMERIC", "QuestionTypeProperties": { "Numeric": { "MinValue": 0, "MaxValue": 28800, "Options": [ { "MinValue": 0, "MaxValue": 28800, "Score": 1, "AutomaticFail": false } ], "Automation": { "PropertyValue": { "Label": "AGENT_INTERACTION_DURATION" } } } } } } ], "Weight": 50 } } ], "ScoringStrategy": { "Mode": "SECTION_ONLY", "Status": "ENABLED" } } }

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

Rubrique suivante :

DescribeContactFlow

Rubrique précédente :

DescribeContact
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