This section describes how you can use service integration features to validate AWS Service Management Connector for Jira Service Management Cloud installation.
To order a Service Catalog product using the Jira Customer Portal
Note
You can only order a Service Catalog product using the Jira Customer Portal if you have enabled Jira projects for the connector and added the Service Catalog request form to the portal. For more information about the Service Catalog request form, review Enable the AWS Service Catalog Request Type in Jira Customer Portal.
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Log in to your Jira Service Management Customer Portal.
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Select the portal group that corresponds with the Service Catalog request form.
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Select the product you want to provision.
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Enter the product request details, including the product reference name, parameters, and tags.
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Choose Send to submit the JSM request and provision the Service Catalog product.
When the product is ready to provision, users receive a notification that the product is launching.
To view provisioned products using the Jira Customer Portal
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Log in to your Jira Service Management Customer Portal.
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Choose Requests at the top right corner.
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Select the desired provisioned product to open the issue.
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Review the provisioned product details, including the Status of the product request, Product events, Activities, and any available Self-service actions.
To perform post-provisioning actions
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Log in to your Jira Service Management Customer Portal.
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Choose Requests at the top right corner.
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Select a service action from the Self-service actions list, and then choose Execute.
When the product is in the Available status, internal customers and Jira agents can request
post-provision operations, including Request update and Request termination
from the Actions menu at the top right corner of the Issues page.
To order a Service Catalog product using the Jira Agent view
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Log in to the Jira Service Management agent view as the internal customer or Jira agent.
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Open the Jira project and navigate to apps AWS Service Catalog - Order Product.
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Select a product to provision.
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Fill in the product request details, including the product reference name, parameters, and tags.
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Choose Order to submit the Jira Service Management request and provision the AWS Service Catalog product
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After the request processes, a message appears indicating that your request was created. When the product is ready to provision, the internal customers or Jira agents receives a notification that the product is launching.
To view provisioned products using the Jira Agent view
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Log in to your Jira Service Management Agent View as the internal customer or Jira agent.
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Use Jira filters
to show only issues with the Issue Type AWS Service Catalog Request. -
Open a Jira issue.
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Choose the AWS Service Catalog panel.
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Review the AWS provisioned product details, including the status of the product request, product events, activities, and available Self-Service Actions.
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If Self-Service Actions are available, you can select a service action from the list, and then choose Execute.
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After the product is in the
Availablestatus, internal customers and Jira agents can request post-provision operations including Request update and Request termination from the Actions menu at the top right corner of the issue page.
