For AWS products to display under AWS portfolios as sub-categories in the ServiceNow Service Catalog, you need to modify the Application Access form for Catalog Item Category tables. This action is necessary because a ServiceNow scoped API is not available for the Catalog Item Category table.
To view AWS Service Catalog products (Catalog Item Category)
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Enter
Tablesin the Navigator and choose System Definition, then choose Tables. -
In the list of tables, search for a table with label Catalog Item Category (or with the name
sc_cat_item_category). The list of tables displays. -
Choose Category to view the form defining the table.
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Choose the Application Access tab on the form and select Can Create, Can Update, and Can Delete on the form.
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Choose Update.
To enable the connector to control visibility of Service Catalog products on Service Portal through Allowed Groups
Note
This step is only required if the Application Access is not already enabled in your ServiceNow instance.
Additionally, Service Management Connector recommends that you enable the User Criteria Scope API plugin.
-
Enter
Tablesin the Navigator and choose System Definition, then choose Tables. -
In the list of tables, search for a table with label Catalog Item Available for (or with the name
sc_cat_item_user_criteria_mtom). The list of tables displays. -
Choose Category to view the form defining the table.
-
Choose the Application Access tab on the form and select Can Create and Can Update on the form.
-
Choose Update.
