To validate AWS Systems Manager OpsCenter integration, view or create OpsItems.
To view OpsItems in Jira Service Management from AWS Systems Manager
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Log in to your Jira Agent view as an end user.
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In the Jira Service Management Jira Agent view, choose the Jira project associated to OpsCenter
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Choose Open Issues and select the OpsItem from AWS that you want to view.
To create AWS Systems Manager OpsItems in Jira Service Management
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Log in to your Jira Agent view as an end user.
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In the Jira Service Management Jira Agent view, choose Create.
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In the Create Issue field input the following details:
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Project: Auto-populated.
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Issue Type: Choose AWS OpsItem if you have multiple issue types.
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Summary: Input Summary Details.
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Description: Input Description.
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Priority: Choose the appropriate Priority (default value is Low).
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Severity: Choose the appropriate Severity (required for AWS OpsItem).
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Category: Choose the appropriate Category (required for AWS OpsItem).
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Region: Choose the appropriate AWS Region (required for AWS OpsItem).
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Choose Create.
Note
The newly created OpsItem from Jira Service Management displays in the AWS account view of OpsItem on the next sync between AWS and Jira Service Management.
To update AWS Systems Manager OpsItems in Jira Service Management
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Log in to your Jira Agent view as an end user.
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In the Jira Service Management Jira Agent view, choose the Jira project associated to OpsCenter.
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Choose Open Issues and select the OpsItem from AWS that you want to update.
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Choose Edit Issue.
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Update fields available such as Summary, Description, Priority, Severity, Category. The Resolved button in the OpsItem issue is also available to select upon resolution.
Note
Updates to OpsItem fields from Jira Service Management displays in the AWS account view of OpsItem on the next sync between AWS and Jira Service Management.
To view AWS related resources in AWS Systems Manager OpsItems through Jira Service Management
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Log in to your Jira Agent view as an end user.
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In the Jira Service Management Jira Agent view, choose the Jira project associated to OpsCenter.
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Choose Open Issues and select the OpsItem from the OpsItem from AWS.
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Choose the AWS related resource section of the OpsItem selected. This section displays the related resource details.
To execute runbooks on AWS Systems Manager OpsItems through Jira Service Management
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Log in to your Jira Agent view as an end user.
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In the Jira Service Management Jira Agent view, choose the Jira project associated to OpsCenter.
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Choose Open Issues and select the OpsItem.
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Choose the OpsItem section of AWS Runbooks. The OpsItem that contains the associated runbooks display a list of automation documents available. (See them next to the star shaped symbol.)
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Choose Execute on the desired runbook. An Execute Runbook from OpsItem screen displays.
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Enter the workflow parameter details associated to the runbook. The runbook will not execute successfully without the correct parameter inputs.
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Enter metadata tags details if applicable.
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Select Create. An Execute AWS Systems Manager Automation Request issue generates and provides the execution status.
OpsItems without associated runbooks are still able to run automated documents.
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To run automated documents not associated with runbooks
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In the OpsItem, choose Show All Runbooks. A list on AWS Runbooks display.
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To narrow the list of runbooks available, enter details into the search bar above the first listed runbook.
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Choose Execute on the desired runbook. An Execute Runbook from OpsItem screen displays.
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Enter the workflow parameter details associated to the runbook. The runbook will not execute successfully without the correct parameter inputs.
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Enter metadata tags details if applicable.
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Choose Create. An Execute AWS Systems Manager Automation Request issue displays and provides the execution status.
