This section describes how to validate AWS Systems Manager OpsCenter integration in ServiceNow.
To view OpsItems from AWS Systems Manager - OpsCenter
To view AWS OpsItem, you must have the role,
x_126749_aws_sc.opscenter_manager, with the Connector scope
app.
-
Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).
-
In the navigator, enter
AWS Service Management. -
Choose AWS Systems Manager - OpsCenter.
-
Choose OpsItems to show a list of all synced Findings.
-
Choose an OpsItems to open the record.
The Incident and Problem fields show the Incident for the OpsItems, if these exist.
-
Choose the ⓘ icon to the right of the field to preview the Incident.
-
Choose Open Record on the preview form to open the Incident.
If the Connector configuration does not to automatically create a ServiceNow Incident when a new Finding syncs, you can create one manually. To do so, choose the link at the bottom of the form.
To execute an AWS Systems Manager – Automation Document from an AWS OpsItems associated to a ServiceNow Incident
One of the following conditions must be true to view or execute automation documents (runbooks):
-
The user has the role Account Manager or Automation Manager.
-
The user has a linked Incident.
-
The system parameter Assignment Group (SYS_ID) for created incidents is set to a valid group and a linked Incident whose Assignment group is set to that group, and the user is a member of that group.
Note
To enable this feature, you must activate AWS Systems Manager Automation in the AWS Account and opt in to the Connector.
-
Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).
-
In the navigator, enter
AWS Service Management. Then choose AWS Systems Manager - OpsCenter. -
Choose OpsItems to show a list of all synced Findings. Then choose Execute Automation Document.
-
Choose your Automation Document.
Note
You can configure an OpsItem with Automation Documents and mark it as Associated.
-
Choose Order Execution next to the Automation Document you want to execute. You’ll see the ServiceNow catalog item associated with the Automation Document.
-
Enter the necessary AWS parameters and choose Order Now.
-
In OpsItems in the scoped app, choose the OpsItem in the Automation Document where you executed it.
-
In OpsItem Automation Executions, review the success or failure status.
-
Follow your organization's Incident management procedures to determine related Incident resolution actions.
