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Troubleshooting

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Troubleshooting - MediaConvert

This chapter describes errors and warnings that you can use to troubleshoot AWS Elemental MediaConvert.

Errors occur when your job has runs into a problem that results in an ERROR status. Alternatively, you receive warnings when an issue occurs in your job but the job still completes. For more information about job statuses, see Monitoring MediaConvert job progress.

Errors and warnings consist of both a code and a message. The code provides a unique identifier for the issue, and the message provides a brief note about what happened. For more details, including possible causes and recommended next steps, find your error or warning in the following sections.

If you contact the AWS Support Center for troubleshooting purposes, have the following information available:

  • The AWS Region that you used for the job

  • The job ID

  • Your AWS account ID

  • Your source content, if applicable and available

  • Any other details about the problem that might assist with troubleshooting

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