The following table describes important changes in each release of the Amazon Pinpoint User Guide after December 2018. For notification about updates to this documentation, you can subscribe to an RSS feed.
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Latest documentation update: November 16, 2023
| Change | Description | Date |
|---|---|---|
Amazon Pinpoint has updated their user guide documentation | To get the latest information regarding how to create, configure, and manage your Push resources, see the new End User Messaging Push User Guide. | July 24, 2024 |
Email Headers | You can add email headers to your email templates and messages. For more information, see Creating email templates. | May 7, 2024 |
Email Orchestration | Amazon Pinpoint has updated how it uses your Amazon SES resources to send email. For more information, see Email channel. | April 30, 2024 |
Email message size | Amazon Pinpoint has updated the maximum size for an email that wasn't generated by an email template. For more information, see Configure the message. | April 9, 2024 |
Amazon Pinpoint has updated their user guide documentation | SMS and Voice resource management topics are now redirected to the AWS End User Messaging SMS User Guide. For more information, see AWS End User Messaging SMS User Guide. | February 6, 2024 |
SMS Sandbox | You are charged for SMS verification messages after the first verification message is sent. For more information, see About the Amazon Pinpoint SMS sandbox. | November 28, 2023 |
Amazon Pinpoint has updated their user guide documentation | To get the latest information regarding how to create, configure, and manage your AWS End User Messaging SMS and voice resources, see the new AWS End User Messaging SMS User Guide. | November 16, 2023 |
US toll-free number registration requirements and process | US mobile carriers have changed their policies, and require that all toll-free numbers (TFNs) are registered prior to being able to send any messages. You can find more information at US toll-free number registration requirements and process | November 8, 2023 |
Supported countries and regions (SMS channel) | Updated the table of Supported Countries and Regions for the SMS channel for the United States territories of Puerto Rico, Guam, American Samoa Islands and Virgin Islands, a dedicated number such as a 10DLC or a Toll Free Number is required. You can find more information at Supported countries and regions (SMS channel) | August 30, 2023 |
Token Credentials | Push notification authentication has been updated to support Token Credentials. You can find more information at Managing mobile push channels with Amazon Pinpoint. | July 28, 2023 |
Create a journey | Directions have been updated for using time zone estimation. You can find more information at Create a journey. | June 26, 2023 |
Troubleshooting | New section added. You can find more information at Troubleshooting. | April 13, 2023 |
Registering a 10DLC campaign | Directions have been updated for registering a 10DLC campaign and along with two new 10DLC campaign statues. You can find more information at Registering a 10DLC campaign. | April 11, 2023 |
Set up a contact center activity | Directions have been to show a maximum quota of three Contact Center activities per journey. You can find more information at SMS template registration. | April 4, 2023 |
SMS template registration | Directions have been added to request SMS template approval. You can find more information at SMS template registration. | March 15, 2023 |
10DLC company registration | If you have issues registering your 10DLC company registration, you can edit the registration to fix it any errors. You can find more information at Editing a 10DLC company registration. | March 3, 2023 |
10DLC campaign registration rejection reasons | If you have issues registering your 10DLC campaign, you can use the table to determine why the registration was rejected and how to fix it. You can find more information at 10DLC campaign registration rejection reasons. | February 27, 2023 |
Registering your Sender ID for Singapore | Starting 2023–01–30 you will need to register your Sender ID through the Singapore SMS Sender ID Registry (SSIR). If you do not register your ID by 2023–01–30 any message sent using a Sender ID will have its ID changed to LIKELY-SCAM per regulatory agency rules. You can find more information at Special requirements for Singapore. | January 10, 2023 |
SMS character limits in Amazon Pinpoint | If an SMS message exceeds the supported character limit then Invalid Message Exception is returned instead of the message being truncated to exclude any characters past the supported limit. You can find more information at SMS character limits in Amazon Pinpoint. | December 15, 2022 |
Understanding SMS billing and usage reports for Amazon Pinpoint | How to read your Amazon Pinpoint bill for Outbound SMS. You can find more information at Understanding SMS billing and usage reports for Amazon Pinpoint. | December 2, 2022 |
Registering a 10DLC campaign | The Opt-in workflow field for registering a 10DLC campaign will be required starting on 2022-11-17. You can find more information about registering a 10DLC campaign at Registering a 10DLC campaign. | November 14, 2022 |
Deactivated phone numbers report | The deactivation reports contain a current list of deactivated phone numbers from mobile networks. These reports help keep your SMS sending list current and in compliance. You can find more information about SMS deactivation reports at Handling deactivated phone numbers. | October 31, 2022 |
Phone number pool | A pool is a collection of phone numbers and Sender IDs. When you create a pool, you can configure a specified origination identity. This identity includes keywords, message type, opt-out list, two-way configuration, and self-managed opt-out configuration. You can find more information about phone number pools at Managing Pools in Amazon Pinpoint. | October 27, 2022 |
Regional availability | Amazon Pinpoint is now available in this Region: US East (Ohio) Region. | October 5, 2022 |
US toll-free number registration | US mobile carriers have recently changed their policies, and will require that all toll-free numbers (TFNs) complete a registration process before 9/30/2022. You can find more information about registering a toll-free number at US toll-free number registration requirements and process. | August 1, 2022 |
Pinpoint journey schedule for more precise communication delivery | Amazon Pinpoint has added two new journey sending limits to help customers control the volume of communications sent to a user. Amazon Pinpoint journeys are multi-step campaigns that send users on communication paths based on their actions or attributes. For more information, see Set up a contact center activity. | May 22, 2022 |
Journey contact center re-evaluation | The behavior of journeys that contain a Send through a contact center activity was modified. When a journey participant arrives on a contact center activity, all of the preceding decisions that led them to that activity are re-evaluated before the call is placed. For more information, see Set up a contact center activity. | January 13, 2022 |
Safari web push | You can now send push notifications to users of the Safari browser on macOS laptop and desktop computers. | November 18, 2021 |
SMS simulator | Added an SMS simulator, which you can use to send test SMS messages to real phone numbers, and receive realistic success or failure events. | November 18, 2021 |
Email suppression list changes | The email suppression list is now managed through the Amazon SES console. For more information, see Managing the email suppression list. | November 3, 2021 |
In-app messaging | You can use campaigns and journeys to send in-app notifications. | October 28, 2021 |
10DLC company vetting | You can now request vetting of your 10DLC company registration. Vetting can help you achieve higher SMS throughput rates. | October 25, 2021 |
Amazon Connect call center integrations | You can now configure journeys to include a step that sends messages through a call center. | September 27, 2021 |
India regulatory settings | If you send messages to recipients in India, you can now specify Entity ID and Template ID values for Indian local routes in campaigns and journeys. | September 17, 2021 |
Segmentation | You can use advanced segmentation features to further refine a target audience in Amazon Pinpoint. See Building segments. | January 14, 2021 |
Message templates | You can use template helpers to customize message templates in Amazon Pinpoint. See Using template helpers to personalize messages. | November 16, 2020 |
Journeys | You can now create an event-triggered journey in Amazon Pinpoint. See Create a journey. | September 30, 2020 |
Custom attributes | Amazon Pinpoint now supports up to 250 custom attributes for email messaging templates. | September 18, 2020 |
India regulatory requirements | Steps to register with the TRAI have changed. See Special requirements for sending SMS messages to recipients in India. | September 15, 2020 |
Regional availability | Amazon Pinpoint is now available in these Regions: Asia Pacific (Tokyo) Region, Europe (London) Region, and Canada (Central) Region. Note that the Amazon Pinpoint SMS and Voice API is not available in these Regions. | September 10, 2020 |
Regional availability | Amazon Pinpoint is now available in the Asia Pacific (Tokyo) Region. Note that the Amazon Pinpoint SMS and Voice API does not support Voice in this Region. | September 2, 2020 |
Shared short codes | US carriers no longer support shared short codes. You can no longer request shared short codes in Amazon Pinpoint. | August 20, 2020 |
Regional availability | Amazon Pinpoint is now available in the Asia Pacific (Seoul) Region. You can't use the Amazon Pinpoint API to send SMS messages in this Region. | July 31, 2020 |
Regional availability | Amazon Pinpoint is now available in the AWS GovCloud (US) Region. | April 30, 2020 |
Custom channels | Your campaigns can now send messages using custom channels. | April 23, 2020 |
Machine learning | You can now use machine learning models with message templates to add dynamic, personalized recommendations to messages that you send from campaigns and journeys. | March 4, 2020 |
Templates | You can now create, view, and manage versions of message templates. | December 20, 2019 |
Templates | You can now create, view, and manage message templates for voice messages. You can also specify default values for message variables that you use in any type of message template. | November 18, 2019 |
Journeys | Your Amazon Pinpoint projects can now include journeys—multi-step campaign messaging workflows. | October 31, 2019 |
Templates | You can now create, view, and manage all the message templates for your Amazon Pinpoint account from a single location. You can use these templates in messages that you send for any of your Amazon Pinpoint projects. | October 7, 2019 |
Analytics | For campaigns that send email, push notifications, or SMS messages, we replaced the endpoints messaged metric with metrics and charts that show the number of unique endpoints that a campaign was sent to in a 24-hour period. For campaigns that send push notifications, we replaced the event count metrics for sessions per unique endpoint and purchases per unique endpoint with metrics and charts that show the number of times an app was opened and the number of units that were purchased in a 24-hour period after a campaign was sent. All the new metrics and charts are available for both standard and A/B test campaigns. | July 25, 2019 |
Deliverability dashboard | The Deliverability dashboard now includes deliverability for individual campaigns. It also lets you easily create alarms that notify you when your bounce, complaint, inbox placement, or IP blocklist rates reach specific values. | June 13, 2019 |
Regional availability | Amazon Pinpoint is now available in the AWS Asia Pacific (Mumbai) and Asia Pacific (Sydney) Regions. | April 25, 2019 |
General settings | Added information about using the Amazon Pinpoint console to delete a project. | January 10, 2019 |
Earlier updates
The following table describes important changes in each release of the Amazon Pinpoint User Guide through December 2018.
| Change | Description | Date |
|---|---|---|
| Regional availability | Amazon Pinpoint is now available in the AWS US West (Oregon) and Europe (Frankfurt) Regions. | December 21, 2018 |
| Deliverability dashboard | Amazon Pinpoint now includes a deliverability dashboard, which you can use to identify issues that could impact the delivery of emails that you send by using Amazon Pinpoint. |
December 3, 2018 |
| Event triggers | You can now configure campaigns to be sent when specific events occur. For example, if a customer adds an item to their cart but doesn't purchase it, you can send them an email. To learn more about configuring campaigns to be sent when specific events occur, see Schedule the campaign. |
November 19, 2018 |
| Voice channel | You can use the new Amazon Pinpoint voice channel to create voice messages and deliver them to your customers over the phone. Currently, you can only send voice messages by using the Amazon Pinpoint SMS and Voice API. For more information, see Amazon Pinpoint voice channel. |
November 15, 2018 |
| Transactional email | You can now use Amazon Pinpoint to send email directly to individual recipients, without having to create segments or campaigns first. For more information about sending transactional email, see Sending email in Amazon Pinpoint. For more information about setting up the email channel, see Email settings. |
November 5, 2018 |
| Europe (Ireland) availability | Amazon Pinpoint is now available in the AWS Europe (Ireland) Region. | October 25, 2018 |
| New console design | The Amazon Pinpoint console has been completely redesigned to make it easier to use. We've also streamlined the project creation process so that you can create projects directly on the Amazon Pinpoint console, rather than having to create them in AWS Mobile Hub. | October 4, 2018 |
| Advanced segmentation | Added the ability to create dynamic segments that include advanced logic and comparisons. | October 4, 2018 |
| Monitoring with CloudWatch | You can now use Amazon CloudWatch to monitor and analyze metrics related to your Amazon Pinpoint account. | October 4, 2018 |
| Analytics chart references | The Analytics section now includes several new and updated reports. We've added documentation that gives you additional information about each metric. | June 12, 2018 |
| Testing campaigns | You can now test your messages by sending them to a segment or to a list of individual recipients. | May 7, 2018 |
| Define segments by importing user IDs | Define a segment by importing a file that contains a list of user IDs. When you send a message to the segment, the potential destinations include each endpoint that's associated with each user ID in the file. | May 7, 2018 |
| Self-managed opt-outs and dashboard exports | You can configure your SMS account settings so that you can manage SMS opt-outs outside of Amazon Pinpoint. You can also export Amazon Pinpoint dashboards for further analysis. | March 28, 2018 |
| Email project creation and identity verification | Added information about creating email projects and verifying identities used to send email. | March 21, 2018 |
| SMS best practices | Added a best practices guide that contains tips and information related to SMS campaigns. | February 23, 2018 |
| Requesting support for SMS use cases | Contact Support to request support for your SMS use case if you want to increase your spending quota, reserve an origination number, or reserve a sender ID. | February 21, 2018 |
| Segment import documentation | Amazon Pinpoint can now create an IAM role for you automatically. | February 6, 2018 |
| Two-way SMS support by country | Updated the to list the countries and regions that support 2-way SMS. | February 5, 2018 |
| Time to Live value for mobile push | On the Amazon Pinpoint console, you can specify a Time to Live (TTL) value when you write a mobile push message for a campaign. | December 22, 2017 |
| Removal of Amazon S3 export documentation | The ability to export Amazon Pinpoint event data directly to Amazon S3 has been deprecated. Instead, you can use Amazon Data Firehose to send event data to Amazon S3, Amazon Redshift, and other AWS services. For more information, see Streaming events with Amazon Pinpoint. | December 18, 2017 |
| Segment import documentation | Importing segments includes updated information about how to create endpoint files, the attributes you can use within these files, and how to create an IAM role for importing. | October 26, 2017 |
| APNs token authentication and APNs sandbox support | The APNs channel
settings accept a .p8 signing key so that Amazon Pinpoint can construct
authentication tokens for your push notifications. Use the APNs channel to send notifications to production and sandbox environments. |
September 27, 2017 |
| ADM and Baidu mobile push | Enable mobile push channels for Amazon Device Message and Baidu Cloud Push in your projects. | September 27, 2017 |
| User analytics with Amazon Cognito user pools | To enable analytics about users and authentication, use Amazon Cognito user pools to manage user sign-in. | September 26, 2017 |
| Account settings | Use the SMS settings page on the console to manage account-level SMS settings that take effect for all of your projects. | September 11, 2017 |
| Users analytics | Users charts on the Amazon Pinpoint console provide metrics about app usage and user authentication. | August 31, 2017 |
| Direct email messages | You can send email messages directly, to a limited audience, without creating a campaign or engaging a segment. | July 05, 2017 |
| New channels: email and SMS | In addition to the mobile push channel, you can enable email and SMS channels as part of your Amazon Pinpoint projects. With these channels enabled, you can send emails or text messages with your campaigns. | June 08, 2017 |
| Direct messaging | You can send push notifications and text messages directly, to a limited audience, without creating a campaign or engaging a segment. | June 08, 2017 |
| Revenue charts | You can view revenue charts on the Amazon Pinpoint console to see the revenue that's generated by your app and the number of items purchased by users. | March 31, 2017 |
| Event streams | You can configure Amazon Pinpoint to send your app and campaign events to a Kinesis stream. | March 24, 2017 |
| Amazon Pinpoint general availability | This release introduces Amazon Pinpoint. | December 1, 2016 |
