If an Amazon Chime administrator invited you to join Amazon Chime, and you later have trouble with Amazon Chime, contact that administrator for support. If you don't know who that is, contact your manager.
The administrator will solve your problem or reach out for additional support.
Note
You must belong to a Team or Enterprise account to work with an administrator.
If you can, provide your Amazon Chime administrator with the following information:
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A detailed description of your issue.
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The time the issue occurred, including your time zone.
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Your Amazon Chime version. To find your version number:
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In Windows, choose Help, About Amazon Chime.
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In OS X, choose Amazon Chime, About Amazon Chime.
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In iOS and Android, choose Settings, About.
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In the web application, open the menu next to your name (
) and choose About Amazon Chime.
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The Log Reference ID. To find this ID:
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In Windows and OS X, choose Help, Send Diagnostic Logs.
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In iOS and Android, choose Settings, Send Diagnostic Logs.
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In the web application, open the menu next to your name (open the menu next to your name (
) and choose Send Diagnostic Logs.
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If your issue is related to a meeting, the Meeting ID.
Note
If you created your Amazon Chime account as an individual user or as part of a group with no
administrators, you can use the Amazon Chime Assistant to get attachments or delete your
account. For more information, see Using the Amazon Chime Assistant. You can also use the online user forum at
https://answers.chime.aws/
