CheckVoiceId
Checks the enrollment status, voice authentication or fraud detection results of the voice analysis returned by Voice ID.
Parameter object
{
"CheckVoiceIdOption": "enrollmentStatus"
} {
"CheckVoiceIdOption": "voiceAuthentication"
} {
"CheckVoiceIdOption": "fraudDetection"
} Execution results and conditions
The checkVoiceId action returns results of the voice analysis and the status returned by Voice ID. The following is returned when CheckVoiceIdOption input is set as:
-
enrollmentStatus:
-
Enrolled: The caller is enrolled in voice authentication.
-
Not enrolled: The caller has not yet been enrolled in voice authentication. When this status is returned, for example, you may want to directly route the call to an agent for enrollment.
-
Opted out: The caller has opted out of voice authentication.
You are not charged for checking enrollment status.
-
-
voiceAuthentication:
-
Authenticated: The caller's identity has been verified. That is, the authentication score is greater than or equal to the threshold (default threshold of 90 or your custom threshold).
-
Not authenticated: The authentication score is lower than threshold that you configured.
-
Inconclusive: Unable to analyze a caller's speech for authentication. This is usually because Voice ID did not get the required 10 seconds to provide a result for authentication.
-
Not enrolled: The caller has not yet been enrolled in voice authentication. When this status is returned, for example, you may want to directly route the call to an agent for enrollment.
-
Opted out: The caller has opted out of voice authentication.
You are not charged if the result is Inconclusive, Not enrolled or Opted out.
-
-
fraudDetection:
-
High risk: The risk score meets or exceeds the set threshold.
-
Low risk: The risk score did not meet the set threshold.
-
Inconclusive: Unable to analyze a caller's voice for detection of fraudsters in a watchlist.
-
Errors
-
NoMatchingError if no condition matches.
Restrictions
Only supported for voice channel. If used with the chat or task channels, the action takes the Error branch.
Corresponding block in the UI
