How to request a sender ID through AWS Support - AWS End User Messaging SMS

How to request a sender ID through AWS Support

If you plan to send messages to recipients a country where sender IDs are required, you can request a sender ID by creating a new case in the AWS Support Center.

Important
To request a sender ID

  1. Create an AWS Support case at https://support.console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase.

  2. In Service quota increase complete the following:

    • For Service, choose AWS End User Messaging SMS (Pinpoint).

    • For Provide a link to the site or app which will be sending SMS messages - optional, provide information about the website, application, or service that will send SMS messages.

    • For What type of messages do you plan to send - optional, choose the type of message that you plan to send using your long code:

      • One Time Password – Messages that provide passwords that your customers use to authenticate with your website or application.

      • Promotional – Noncritical messages that promote your business or service, such as special offers or announcements.

      • Transactional – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content.

    • For Which AWS Region will you be sending messages from - optional, choose the AWS Region that you will be sending messages from.

    • For Which countries do you plan to send messages to - optional, enter the country or region that you want to purchase short codes in.

    • In the How do your customers opt to receive messages from you - optional, provide details about your opt-in process.

    • In the Please provide the message template that you plan to use to send messages to your customers - optional field, include the template that you will be using.

  3. Under Requests, complete the following sections:

    • For the Region, choose the AWS Region from which you will be sending messages.

      Note

      The Region is required in the Requests section. Even if you provided this information in the Case details section you must also include it here.

    • For Resource Type, choose Sender ID Registration.

    • For Quota, choose either Promotional/Marketing or Transactional/Notifications/OTP/2FA.

    • For New quota value enter 1.

  4. Under Case description, for Use case description, provide the following information:

    • The sender ID that you want to register.

    • The template that you plan to use for your SMS messages.

    • The number of messages that you plan to send to each recipient per month.

    • Information about how your customers opt in to receiving messages from you.

    • The name of your company or organization.

    • The address that's associated with your company or organization.

    • The country where your company or organization is based.

    • A phone number for your company or organization.

    • The URL of the website for your company or organization.

  5. (Optional) If you want to submit any further requests, choose Add another request.

  6. Under Contact options, for Preferred contact language, choose the language that you prefer to use when communicating with the AWS Support team..

  7. When you finish, choose Submit.

After we receive your request, we provide an initial response within 24 hours. We might contact you to request additional information.

If we're able to provide you with a Sender ID, we send you an estimate of the amount of time that's required to provision it. In many countries, we can provide you with a Sender ID within 2–4 weeks. However, in some countries, it can take several weeks to obtain a Sender ID.

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. We might not be able to grant your request if your use case doesn't align with our policies.