[OA.TI.3] Establish mechanisms for teams to gather and manage customer feedback

Category: FOUNDATIONAL

Establish feedback channels that help teams gather and manage input from both internal and external customers of their products. Related processes should be created for teams to track, prioritize, and act on the feedback received for their respective value stream. Integrate the feedback with collaboration tools and existing workflows so that inputs, decisions, and outcomes are documented and prioritized with the rest of the value stream work. Embed the feedback into your team norms. Feedback data should continually be analyzed to identify trends, prioritize areas for improvement, and communicate progress to stakeholders.