Monitoring is an important part of maintaining the reliability, availability, and performance of Amazon Q Business and your other AWS solutions. AWS provides the following monitoring tools to monitor Amazon Q Business, report when something is wrong, and take automatic actions when appropriate:
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AWS CloudTrail captures API calls and related events made by or on behalf of your AWS account and delivers the log files to an Amazon S3 bucket that you specify. You can identify which users and accounts called AWS, the source IP address from which the calls were made, and when the calls occurred. For more information, see the AWS CloudTrail User Guide.
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Amazon CloudWatch monitors your AWS resources and the applications you run on AWS in real time. You can collect and track metrics, create customized dashboards, and set alarms that notify you or take actions when a specified metric reaches a threshold that you specify. For example, you can have CloudWatch track CPU usage or other metrics of your Amazon EC2 instances and automatically launch new instances when needed. For more information, see the Amazon CloudWatch User Guide.
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You can use Amazon CloudWatch Logs to monitor and analyze user conversations and response feedback in Amazon Q Business. CloudWatch Logs can deliver logs to multiple locations, such as Amazon CloudWatch, Amazon S3, or Amazon Data Firehose (standard rates apply). We recommend that you set up conversation and feedback logging with Amazon CloudWatch within five minutes of creating your Amazon Q Business Application environment. For more information, see Monitoring Amazon Q Business user conversations with Amazon CloudWatch Logs.
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