The following is the input file format for generating intents and slot types for your bot. The input file must contain these fields. Other fields are ignored.
The input format is compatible with the output format from Contact Lens for Amazon Connect. If you are using Contact Lens, you don't need to modify your transcript files. For more information, see Example Contact Lens output files . If you are using another contact center application, you must transform your transcript file to this format.
{
"Participants": [
{
"ParticipantId": "string",
"ParticipantRole": "AGENT | CUSTOMER"
}
],
"Version": "1.1.0",
"ContentMetadata": {
"RedactionTypes": [
"PII"
],
"Output": "Raw | Redacted"
},
"CustomerMetadata": {
"ContactId": "string"
},
"Transcript": [
{
"ParticipantId": "string",
"Id": "string",
"Content": "string"
}
]
}The following fields must be present in the input file:
-
Participants Identifies the participants in the conversation and the role that they play.
-
Version The version of the input file format. Always "1.1.0".
-
ContentMetadata Indicates whether you removed sensitive information from the transcript. Set the
Outputfield to "Raw" if the transcript contains sensitive information. -
CustomerMetadata A unique identifier for the conversation.
-
Transcript The text of the conversation between parties in the conversation. Each turn of the conversation is identified with a unique identifier.
