Here are some helpful example bot descriptions you can use with descriptive bot builder in Amazon Lex V2.
Industry | Example prompt |
---|---|
Financial services | We are a financial card service that helps users perform with tasks when they receive a new card such as activate card, email or mail a pin, verify a new card (using a zip code). We also help them with tasks associated with their existing card, such as enquire about credit card benefits, report a lost card, request a new card, reset a card pin, or pay a card bill. |
Food services | I want a bot to help customers order food (using item ID, quantity, size), check order status, and cancel an order. Use Order ID for indexing orders. |
Airline | We are an airline domain that helps users book flight tickets, check details of a reservation, obtain receipt for a booked flight, enquire flight status, reschedule booked flights, elicit flight details, and cancel booked flights. You can also generate additional intents if they help support functions in the domain description. |
Insurance | Objective: We are an insurance company that sells car, home and annuity insurance policies. I want a bot that can check claim status, file a claim, make policy payments and cancel a policy. We use policy_id and last 4 of SSN for account identification and validation.I expect the bot to have at least the following intents and slots: authentication - policy_id, last4SSNpolicy type: car, home, annuitypolicy status: check balance, check due date, check coveragemake a payment: one-time payment, installments, amount |
Vehicle management | We are building a Towed Cars Lookup bot that helps drivers in a city with whose car has been towed to find where the car is located. This bot should ask the address or location of where the automobile was towed from, and details about the vehicle such as license plate and make, model, and year of car. The bot should reply with location of the towed car parking lot, and hours of operation. |
Travel | I am a travel agent and I want a bot to help my customers book a trip to Disney. Disney has several parks all over the world to choose from, and also has hotels, dining, and special entertainment that can be reserved. Users of the bot should be able to modify or cancel their booking. Bookings must include at a minimum the park, dates, and hotel. Including dining or entertainment is optional and can be added or changed later. |