Configuring Support integration

To configure Support integration features

1. Set up an Amazon SQS queue in us-east-1 for Commercial regions and AWS GovCloud (US-West) for AWS GovCloud (US) to sync Support cases.

2. Enter AwsSmcJsmCloudForgeSupportQueue for the queue name, which aligns with the default name in the JSM Cloud connector settings for the Support integration. For more information, review Getting started with Amazon SQS.

3. Create an Amazon EventBridge rule to detect changes to Support cases and push those changes to the queue. For more information, review Getting started with Amazon EventBridge.

4. The rule you created must have the following event pattern and point to the Amazon SQS queue you created in step 1:

   
   "EventPattern":{
        {
           "detail-type":[
               "Support Case Update"
           ],
           "source":[
               "aws.support"
          ]
       }
   }