To allow the Connector to synchronize Support tickets, the account must have a Business or Enterprise Support plan. For more information, review Getting started with Support.
Note
AWS Service Management Connector allows AWS Managed Services (AMS) Accelerate users to create Incidents and Service Requests through JSM Cloud. To ensure that your account has the required permissions to create AMS Accelerate support cases, you must first onboard your account to AMS Accelerate. For more information, review Getting Started with AMS Accelerate.
