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Manually syncing scheduled jobs

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Manually syncing scheduled jobs - AWS Service Management Connector

The Connector for ServiceNow includes nine sync jobs related to AWS services integrations. During the initial setup, manually execute the sync job for your AWS service integration instead of waiting for Scheduled Jobs to run.

To sync AWS service integrations or accounts manually

  1. Log in as system administrator.

  2. Find Scheduled Jobs in the navigator panel.

  3. Search the following AWS Service Management Connector scheduled jobs (including default sync intervals) in the table below:

    AWS Service Management Scheduled Job Name Brief description Default Sync Interval
    Sync all Automation Execution Syncs execution of AWS Systems Manager Automation runbooks (documents) 5 minutes
    Sync all provisioned AWS Service Catalog products Syncs latest status of provisioned AWS Service Catalog products 5 minutes
    Sync all ServiceNow resources to AWS Config Syncs ServiceNow resources mapped to AWS Config custom resources 6 Hours
    Synchronize changes to all AWS Accounts Syncs changes to AWS services opted into each AWS account associated to the Connector 1 Day
    Synchronize AWS Config Syncs resource details or relationships from AWS Config into the ServiceNow CMDB 31 minutes
    Synchronize AWS Security Hub Syncs bi-directionally security findings from AWS Security Hub to ServiceNow incidents or problems 31 minutes
    Synchronize AWS Service Catalog Syncs AWS Service Catalog products into ServiceNow Service Catalog request items 31 minutes
    Synchronize AWS Systems Manager Automation Syncs AWS Systems Manager Automation runbooks (documents) into ServiceNow Service Catalog request items 31 minutes
    Synchronize AWS Systems Manager OpsCenter Syncs bi-directionally OpsItems from AWS Systems Manager OpsCenter to ServiceNow incidents 31 minutes
    Synchronize AWS Support Cases through SQS Syncs Support Cases created or updated from AWS into ServiceNow 1 min
    Synchronize status of synced Support Cases Syncs status of Closed Incidents from AWS to ServiceNow 6 hours
    Synchronize AWS Systems Manager Change Manager Syncs pre-approved Change templates and Change Requests from AWS to ServiceNow 31 min
    Synchronize AWS Systems Manager Incident Manager Syncs Incident Manager incidents from AWS to ServiceNow 1 min
    Synchronize AWS Health Syncs Health events and resource information from AWS to ServiceNow 5 min
    Synchronize Amazon WorkSpaces Syncs Amazon WorkSpaces resource type from AWS Config 31 min

  4. Choose the desired sync job, and choose Execute Now.

    Note

    If you do not see Execute Now in the upper left corner, choose Configure Job Definition. Execute Now is visible. ServiceNow Administrator can adjust the Scheduled Job repeat interval as required.

Data is visible in the AWS Service Management scoped app menus after the Connector’s scheduled synchronization job has run.

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