To upgrade to AWS Service Management Connector from a previous Connector version in a ServiceNow Production instance, you must:
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Install the Connector in a ServiceNow sandbox instance.
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Follow the Connector installation instructions starting at baseline permissions.
Note
There is a known issue with committing update sets that have a previous version of the Connector installed.
Previewing the update set is successful. However, at the conclusion of the committing update, an error appears that states: “Version loading was stopped by DictionaryUpdateLoader….”
We consider these errors as false positives. After further testing, we determined there is no impact on the update set. AWS logs a ServiceNow support case and provides a new release if needed.
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Compare the two versions to plan how you manage your ServiceNow Development.
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Determine how you want to address Service Catalog provisioned products in previous releases.
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Create a check list of all your transition action items that include, but are not limited to:
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Transition plan
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Decision point on Service Catalog provisioned products
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Steps to update or install the Connector in ServiceNow development to production environments
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ServiceNow platform admin communications
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End user communications
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Delete application
files
(Optional) When you upgrade to the latest connector version, you may have application files that are no longer required. While these files don't pose any risks to the feature set, you can delete them by completing the following steps:
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Navigate to System Definition and then Fix Scripts.
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Open the context (right-click) menu for Name, and then choose Import XML.
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Upload the Fix Script
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Select
AWSConnector-RemoveDeletedAppFiles. -
Choose Run Fix Script.
