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Support in ServiceNow

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Support in ServiceNow - AWS Service Management Connector

To allow the Connector to synchronize Support tickets, the account should have a Business or Enterprise Support plan. For more information, see Getting started with Support.

Note

AWS Service Management Connector allows AWS Managed Services (AMS) Accelerate users to create Incidents and Service Requests through ServiceNow. To ensure that your account has the required permissions to create AMS Accelerate support cases, make sure you onboard your account to Accelerate. For more information, see Getting Started with AWS Managed Services.

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