The AWS request type must be in a group for users to be able to access it in Jira Service Management. Enabling Jira projects, as described in Configuring Connector Settings (Jira Project Enablement and Request Type), makes AWS product request types available, but Jira Service Management users won't see the request type until you add it to a Request Type Group.
To configure request types
-
In the AWS Service Management Connector for Jira Service Management, go to the Connector settings page.
-
In the Projects section, choose add the AWS request type.
-
Choose Add existing request type in the upper right-hand corner.
-
Choose Request AWS product from the available request type.
-
Choose Edit Groups for the Request AWS product request type.
-
On the Edit groups form, choose General, then choose Save.
Note
When you create a custom Request AWS Product request type for the Connector for Jira Service Management, you do not need to edit to the Request AWS Product request type. You can add a request type to an existing group. If you don't have a group, create a new group and add the request type to it.
