Service management alignment

Focus mode

Service management alignment - AWS Service Management Connector

This Connector aligns to industry best practices, such as ITIL®’s service management areas by enabling tools (services) with the intersection of people, processes and partners. The Connector also addresses a baseline set of service management practices you can use in existing operational tooling:

Service management area	AWS service(s) integration
Service Catalog management deployment management (Provisioning)	AWS Service Catalog, AWS CloudFormation, and AWS Systems Manager Automation requests and provisions vetted and predictable products and performs post-provision actions.
Incident management (Ticketing)	Support (AWS services and platform incidents). AWS Systems Manager OpsCenter (Jira operational Issues derived and detected for solutions built on AWS platform). AWS Security Hub (Jira Issues from security Findings). AWS Systems Manager Incident Manager (AWS services and platform incidents).
Service configuration management (CMDB)	AWS Config (Track AWS resources related to the Jira Issue).

Service management area

AWS service(s) integration

Service Catalog management deployment management (Provisioning)

AWS Service Catalog

, AWS CloudFormation, and AWS Systems Manager Automation requests and provisions vetted and predictable products and performs post-provision actions.

Incident management (Ticketing)

Support (AWS services and platform incidents).

AWS Systems Manager OpsCenter (Jira operational Issues derived and detected for solutions built on AWS platform).

AWS Security Hub (Jira Issues from security Findings).

AWS Systems Manager Incident Manager (AWS services and platform incidents).

Service configuration management (CMDB)

AWS Config

(Track AWS resources related to the Jira Issue).

In addition, Atlassian Jira Service Management (JSM) is service desk software for modern IT teams. Jira Service Management request types enable self-service for developers and end users to order IT services based on request fulfillment approvals and workflows.