Use UpdateOpsItem with an AWS SDK or CLI

To update an OpsItem

The following update-ops-item example updates the description, priority, and category for an OpsItem. In addition, the command specifies an SNS topic where the notifications are sent when this OpsItem is edited or changed.

aws ssm update-ops-item \
    --ops-item-id "oi-287b5EXAMPLE" \
    --description "Primary OpsItem for failover event 2020-01-01-fh398yf" \
    --priority 2 \
    --category "Security" \
    --notifications "Arn=arn:aws:sns:us-east-2:111222333444:my-us-east-2-topic"

Output:

This command produces no output.

For more information, see Working with OpsItems in the AWS Systems Manager User Guide.

    /**
     * Resolves an AWS SSM OpsItem asynchronously.
     *
     * @param opsID The ID of the OpsItem to resolve.
     * <p>
     * This method initiates an asynchronous request to resolve an SSM OpsItem.
     * If an exception occurs, it handles the error appropriately.
     */
    public void resolveOpsItem(String opsID) {
        UpdateOpsItemRequest opsItemRequest = UpdateOpsItemRequest.builder()
            .opsItemId(opsID)
            .status(OpsItemStatus.RESOLVED)
            .build();

        CompletableFuture<Void> future = CompletableFuture.runAsync(() -> {
            getAsyncClient().updateOpsItem(opsItemRequest)
                .thenAccept(response -> {
                    System.out.println("OpsItem resolved successfully.");
                })
                .exceptionally(ex -> {
                    throw new CompletionException(ex);
                }).join();
        }).exceptionally(ex -> {
            Throwable cause = (ex instanceof CompletionException) ? ex.getCause() : ex;
            if (cause instanceof SsmException) {
                throw new RuntimeException("SSM error: " + cause.getMessage(), cause);
            } else {
                throw new RuntimeException("Unexpected error: " + cause.getMessage(), cause);
            }
        });

        try {
            future.join();
        } catch (CompletionException ex) {
            throw ex.getCause() instanceof RuntimeException ? (RuntimeException) ex.getCause() : ex;
        }
    }

import { UpdateOpsItemCommand, SSMClient } from "@aws-sdk/client-ssm";
import { parseArgs } from "node:util";

/**
 * Update an SSM OpsItem.
 * @param {{ opsItemId: string, status?: OpsItemStatus }}
 */
export const main = async ({
  opsItemId,
  status = undefined, // The OpsItem status. Status can be Open, In Progress, or Resolved
}) => {
  const client = new SSMClient({});
  try {
    await client.send(
      new UpdateOpsItemCommand({
        OpsItemId: opsItemId,
        Status: status,
      }),
    );
    console.log("Ops item updated.");
    return { Success: true };
  } catch (caught) {
    if (
      caught instanceof Error &&
      caught.name === "OpsItemLimitExceededException"
    ) {
      console.warn(
        `Couldn't create ops item because you have exceeded your open OpsItem limit. ${caught.message}.`,
      );
    } else {
      throw caught;
    }
  }
};

class OpsItemWrapper:
    """Encapsulates AWS Systems Manager OpsItem actions."""

    def __init__(self, ssm_client):
        """
        :param ssm_client: A Boto3 Systems Manager client.
        """
        self.ssm_client = ssm_client
        self.id = None

    @classmethod
    def from_client(cls):
        """
        :return: A OpsItemWrapper instance.
        """
        ssm_client = boto3.client("ssm")
        return cls(ssm_client)


    def update(self, title=None, description=None, status=None):
        """
        Update an OpsItem.

        :param title: The new OpsItem title.
        :param description: The new OpsItem description.
        :param status: The new OpsItem status.
        :return:
        """
        args = dict(OpsItemId=self.id)
        if title is not None:
            args["Title"] = title
        if description is not None:
            args["Description"] = description
        if status is not None:
            args["Status"] = status
        try:
            self.ssm_client.update_ops_item(**args)
        except ClientError as err:
            logger.error(
                "Couldn't update ops item %s. Here's why: %s: %s",
                self.id,
                err.response["Error"]["Code"],
                err.response["Error"]["Message"],
            )
            raise