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Troubleshooting

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Troubleshooting - Amazon AppStream 2.0

If issues occur when you use the AppStream 2.0 client for Windows, your AppStream 2.0 client ID and version number can help your administrator with troubleshooting. The following sections describe how to find the client ID and client version number.

How to find the AppStream 2.0 client ID

The AppStream 2.0 client ID uniquely identifies your device. This ID is created when you install the AppStream 2.0 client for Windows. To find your client ID, open the AppStream 2.0 client. On the bottom left of the client sign-in page, choose the Client Options link. The client ID is displayed at the top of the AppStream 2.0 Client Options dialog box. You can use your mouse to select the client ID, and then copy it to your clipboard by using your keyboard or mouse.

How to find the AppStream 2.0 client version number

AppStream 2.0 periodically releases new client versions to add features and functionality or resolve issues. To find the version of the AppStream 2.0 client that you have installed, open the AppStream 2.0 client. On the bottom of the client sign-in page, choose the About Amazon AppStream 2.0 link. The client version is displayed below the Amazon AppStream 2.0 logo.

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