If users forget their password, follow these steps to connect to the login portal link (provided in the welcome email) and choose a new password.
To choose a new password
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Open the AppStream 2.0 login portal by using the login link provided in the welcome email.
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Choose Forgot Password?.
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Type the email address that you used to create the user in the user pool, and choose Next.
Your email address is case-sensitive. During login, if your email address doesn't use the same capitalization as the email address specified when your user pool account was created, a "user does not exist" error message displays.
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Check your email for the password reset request message. If you are having difficulty finding the email, check your spam email folder. Type the verification code from the email in Verification Code.
Note
The verification code is valid for 24 hours. If a new password is not chosen within this time, request a new verification code.
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Following the password rules shown, type and confirm your new password. Choose Reset Password.
