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Amazon Connect 客户档案中的对象类型映射示例

生成资料的对象类型映射

以下示例显示了填充标准资料的数据。

以下是传入对象：

{
  "account": 1234,
  "email": "john@examplecorp.com",
  "address": {
     "address1": "Street",
     "zip": "Zip",
     "city": "City"
  },
  "firstName": "John",
  "lastName": "Doe"
}                   
                

以下代码显示传入该对象映射到标准资料对象，并对 PersonalEmailAddress、fullName 和 accountId 编制索引，这是一个唯一键。

{
    "Fields": {
        "accountId": {
            "Source": "_source.account",
            "Target": "_profile.AccountNumber",
            "ContentType": "NUMBER"
        },
        "shippingAddress.address1": {
            "Source": "_source.address.address1",
            "Target": "_profile.ShippingAddress.Address1"
        },
        "shippingAddress.postalCode": {
            "Source": "_source.address.zip",
            "Target": "_profile.ShippingAddress.PostalCode"
        },
        "shippingAddress.city": {
            "Source": "_source.address.city",
            "Target": "_profile.ShippingAddress.City"
        },
        "personalEmailAddress": {
            "Source": "_source.email",
            "Target": "_profile.PersonalEmailAddress",
            "ContentType": "EMAIL_ADDRESS"
        },
        "fullName": {
            "Source": "{{_source.firstName}} {{_source.lastName}}"
        },
        "firstName": {
            "Source": "_source.firstName",
            "Target": "_profile.FirstName"
        },
        "lastName": {
            "Source": "_source.lastName",
            "Target": "_profile.LastName"
        }
    },
    "Keys": {
        "_email": [
            {
                "FieldNames": ["personalEmailAddress"]
            }
        ],
        "_fullName": [
            {
                "FieldNames": ["fullName"]
            }
        ],
        "_account": [
            {
                "StandardIdentifiers": ["PROFILE","UNIQUE"],
                "FieldNames": ["accountId"]
            }
        ]
    }
}  

请注意，已对 email 和 fullname 编入索引，但它们不用于搜索资料。相应账户为唯一键。需要指定对象。每当摄取具有相同账户 ID 的对象时，它都会覆盖前一个具有相同账户 ID 的对象。

标准资料对象中填充了多个字段（请参阅已定义 Target 的字段）。

未填充标准资料的对象类型映射

此示例显示了一个更复杂的使用案例。它会摄取与资料相关的数据，但不一定会填充标准资料对象。

以下是传入对象：

{
  "email": "john@examplecorp.com",
  "timestamp": "2010-01-01T12:34:56Z",
  "subject": "Whatever this is about",
  "body": "Body of ticket"
}

以下是映射此数据的一种方法：

{
    "Fields": {
        "email": {
            "Source": "_source.email",
            "ContentType": "EMAIL_ADDRESS"
        },
        "timestamp": {
            "Source": "_source.timestamp"
        }
    },
    "Keys": {
        "_email": [
            {
                "StandardIdentifiers": ["PROFILE","LOOKUP_ONLY"],
                "FieldNames": ["email"]
            }
        ],
        "ticketEmail": [
            {
                "StandardIdentifiers": ["PROFILE","SECONDARY","NEW_ONLY"],
                "FieldNames": ["email"]
            }
        ],
        "uniqueTicket": [
            {
                "StandardIdentifiers": ["UNIQUE"],
                "FieldNames": ["email","timestamp"]
            }
        ]
    }
}

该示例摄取相应数据，且在首次查询时，它会摄取电子邮件地址。